Terms of trade
When you buy products at CymbalONE, you accept the terms of trade here below. In case of a dispute, Danish law, including the Danish Sale of Goods Act, applies.
§ 1. Order
You can only order products through CymbalONE's webshop, but we will gladly help you by phone or email if you have any questions regarding orders or payment.
§ 2. Payment
At CymbalONE, you can pay using credit cards, MobilePay, Apple Pay, ViaBill, Anyday, or PayPal. We currently accept the following cards: Dankort, Visa, Mastercard, American Express, Maestro, and JCB. If you have any questions regarding payment options, please feel free to contact us.
When you pay using one of our available payment methods, you consent to us sharing the necessary personal and payment-related information with the selected payment service provider for the sole purpose of completing the transaction. All such information is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
Payment information is transmitted via an encrypted and secure connection (SSL). CymbalONE does not store any credit card or payment account details. All payment processing is handled securely by the respective payment service providers.
We do not charge any payment fees. You will only be charged the price stated for each product, unless otherwise explicitly stated.
The payment amount will only be charged once the goods are dispatched from CymbalONE. We will never charge more than the total amount approved by you at the time of purchase.
§ 3. Delivery
Products ordered at CymbalONE will be shipped 1-3 working days after receipt of order. In the unlikely event of delivery complications, you will be contacted right away.
§ 4. Shipping costs
Once you have selected your country, the shipping cost will be displayed accordingly in the checkout process.
§ 5. Complaints
At CymbalONE, you have the right to file a complaint for up to two years after your purchase in accordance with applicable consumer protection law.
If the product is found to have a manufacturing defect, we will offer a repair, replacement, voucher, or refund, depending on the specific circumstances. This does not apply if the defect is caused by misuse or improper handling, such as “keyholes” resulting from incorrect mounting, impact damage, or other signs of misuse.
Cymbals showing clear signs of use cannot be refunded in full. This includes fingerprints that cause the cymbal surface to become fully or partially opaque. Minor stick marks are considered of lesser importance, as cymbals sold by CymbalONE may already show light marks from the recording of the individual sales video, which is an integral part of our sales process.
The customer is obliged to examine the product upon receipt. If damage or defects are discovered, the customer may file a complaint insofar as CymbalONE is liable under applicable law.
Before returning a product under complaint, you must contact CymbalONE by email and notify us of the issue. The date of this notification determines whether the complaint falls within the applicable time limits.
If, upon inspection, no defect is found that is covered by the right of complaint, no refund will be issued.
The damaged product can be returned to:
CymbalONE
Att: Gunnar Kristiansen
Granlyvej 44, Balslev
5592 Ejby
Denmark
Phone: +45 26 810 910
Label the shipment "Reclamation".
Download this PDF, print it, fill it in, and enclose it in the package.
If CymbalONE does not find any defects on the product upon reception, the customer will not be refunded the value of the product. Therefore, it is important that you as a customer describe the defect as accurately as possible. Enclose the form in the package accompanied by a copy of your bill, as this will ease our work and reduce the processing time.
§ 6.1 Right of withdrawal
You have a 14-day right of withdrawal from the day you, or a third party appointed by you, receive the goods.
To exercise your right of withdrawal, you must register your withdrawal using the digital withdrawal function, which you will find via the link in your order confirmation.
Once your withdrawal has been registered, the goods must be returned securely to the following address:
CymbalONE
Att: Gunnar Kristiansen
Granlyvej 44, Balslev
5592 Ejby
Denmark
Phone: +45 26 810 910
Label the shipment "Return".
- Remember to pack and send the package securely.
- To make the return process easier and faster, we recommend that you fill in and enclose our return form.
- On the return form, you can also provide your bank account details for a possible refund, if the refund cannot be made to the original payment method.
Returns sent directly to the address above are normally processed the fastest. Returns sent to parcel shops may result in longer processing time, as the package must first be picked up.
Return shipping costs are the responsibility of the customer.
Download the return form here.
§ 6.2 Diminished Value upon Return
If you exercise your right of withdrawal, you are generally entitled to a refund of the purchase price.
However, if the product has been used beyond what is necessary to establish its nature, characteristics, and functioning, we reserve the right to deduct an amount corresponding to the diminished value.
Diminished value may occur, for example, if:
- the product has been mounted or used in practice
- there are visible signs of use or marks
- the original packaging is missing or damaged
- the product can no longer be resold as new
Any deduction due to diminished value will be assessed on a case-by-case basis and will be proportionate to the reduced resale value of the product.
§ 7. Limitation of liability
We reserve our position when it comes to rising prices, force majeure, changes in taxation, changes in exchange rates, technical errors, sold out or out-of-stock products, and typing errors.
CymbalONE assumes no responsibility due to the customer's legal relations toward a third party.
§ 8. Privacy Policy
At CymbalONE, we do not share any information you provide with third parties without your consent, unless it is necessary to process your payment or order.
To process payments, we share necessary information with our payment partners, including QuickPay, PBS/NETS, and PayPal. This may include personal information such as your name, address, email, and payment details, which are shared solely to complete your payment in accordance with applicable laws, including GDPR.
We confirm that we have the right and authorization to share personal information with our payment partners in accordance with their user agreements. We only share information with service providers that are necessary to process your payment.
At CymbalONE.com, we use cookies, which means our system automatically remembers what you add to your shopping cart. Therefore, you will typically find that your items remain in the cart if you return to the webshop later.
When you shop with us, we ask for your name, address, and email address. We use this information solely to process your order and to send you an email about abandoned shopping carts, so you can easily find your items again. The information is stored securely in our e-commerce system.
Additionally, we register the IP address from which the purchase is made. This information is used only in the case of fraudulent orders or other criminal activities.
Your Rights
You have the right to request access to the information we have recorded about you, as well as to have it corrected or deleted. If you wish to exercise this right, you can contact us via email.
§ 9. 100% satisfaction
We continually strive to give you 100% satisfaction with us and our products. Therefore, if you have done business with us and you are not satisfied, please contact us. We are always interested in solving your problems!
Should you have any questions about our terms, feel free to contact us.